This Privacy Policy describes how upGrade electric LLC ("we", "us", or "our") collects, uses, and protects information you provide when you visit upgradeelectricllc.com or contact us about electrical services. We are a Colorado-licensed electrical contractor (license EC.0102546) based in Monument, Colorado, serving the Front Range.
1. Information We Collect
Information you give us directly. When you submit a quote request, schedule an appointment, or message us, we collect:
- Name
- Phone number
- Email address (optional in some forms)
- Service address or city
- Description of the work you'd like done
Information collected automatically. Standard server logs and first-party analytics may collect IP, browser, device, pages viewed, and referring URL.
2. How We Use Your Information
- Respond to your quote request and schedule a site visit
- Coordinate work and inspections with you, the utility, and the building department
- Provide service follow-ups, warranty contact, and required permit paperwork
- Comply with legal, tax, and contractor record-keeping obligations
- Send service updates by SMS only when you have explicitly opted in
We do not use your information to send marketing email or text without your consent.
3. SMS and Text Messaging
If you check the box on our quote form authorizing SMS updates, we'll text you about your specific job — confirmations, ETA updates, scheduling questions, and the final invoice. Standard message and data rates may apply. You can opt out at any time by replying STOP to any text. Reply HELP for help. We do not share your phone number or text content with third parties for marketing.
4. Cookies and Analytics
We use first-party cookies for basic site functionality (remembering form input, anchor scroll positions). We may also use Google Analytics or a comparable service to understand aggregate traffic and improve the site. These tools collect non-identifying technical information and do not have access to your name, address, or contact details.
You control which non-essential cookies run on this site. The first time you visit, we ask whether to allow analytics. You can change your choice any time by clicking Cookie preferences in the site footer. Essential cookies (forms, calculators, the service-area map) cannot be disabled — the site will not work without them. You can also disable cookies entirely in your browser settings.
5. Third-Party Services
- Hostinger — web hosting and SSL
- Leaflet with OpenStreetMap — interactive service-area map
- Google Fonts — font delivery
- Google Analytics — aggregate site traffic insights (if installed)
- SMS provider — sending texts when you've opted in
6. How We Share Information
We do not sell your personal information. We share it only with our employees and licensed subcontractors performing your work, service providers we use to operate the business (e.g. SMS provider, email host), government agencies when filing permits or inspection requests for your job, anyone you explicitly direct us to, and law enforcement if required by valid legal process.
7. Data Security
We use HTTPS for all form submissions and standard administrative, technical, and physical safeguards to protect your information. No system is perfect — if you believe your information has been compromised through us, contact us immediately.
8. Data Retention
We retain quote requests and job records for six (6) years after the work is completed, primarily to honor warranty claims, respond to permit and inspection follow-ups, and meet IRS and Colorado tax record requirements. After that, records are securely deleted or anonymized.
If you never become a customer, we typically delete inquiry records within twelve (12) months of last contact.
9. Your Privacy Rights
Colorado residents (Colorado Privacy Act): You have the right to know, request access, correct inaccuracies, delete, and opt out of any sale or targeted advertising. We do not sell information or run targeted ads, but the request rights still apply.
California residents (CCPA / CPRA): The same access, correction, and deletion rights are available. We do not sell or "share" personal information for cross-context behavioral advertising.
EEA / UK residents (GDPR): You have the right to request access, correction, deletion, restriction, portability, and to object to processing.
To exercise any of these rights, email us at info@upgradeelectricllc.com or call (719) 849-4479. We respond within 30 days.
10. Children's Privacy
Our services are intended for property owners and authorized occupants. We do not knowingly collect information from children under 13. If you believe we have, contact us and we'll delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent change. Material changes will be highlighted on the homepage for at least 30 days.
12. Contact Us
upGrade electric LLC
16115 Gold Creek Dr
Monument, CO 80132
Phone: (719) 849-4479
Email: info@upgradeelectricllc.com
This Privacy Policy is provided for informational purposes and is not a substitute for individualized legal advice. If your situation requires specific legal guidance, please consult a Colorado-licensed attorney.